Shipping Policy
Effective Date: July 1, 2026
At Zaroha.com, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy before placing your order.
Order Processing
- All orders are processed within 3-5 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotional sales, or new collection launches, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Within Pakistan: 3–5 business days
Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location.
We may offer free shipping on selected orders or promotional campaigns. Any applicable free shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number (where available). You can use this tracking information to monitor the status of your shipment.
Delivery Information
Please ensure that your shipping address, contact number, and other delivery details are accurate before completing your purchase.
Zaroha.com is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to the recipient being unavailable or providing incorrect address details, the courier may attempt redelivery or return the package to us. Additional shipping charges may apply for reshipping returned orders.
International Shipping
International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the purchase price or shipping fee unless otherwise stated.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact our customer support within 48 hours of delivery or the expected delivery date. We will work with the courier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team through the Contact Us page on Zaroha.com.
Thank you for shopping with Zaroha.com. We appreciate your trust and look forward to serving you.